FAQs
DO I HAVE TO CREATE AN ACCOUNT TO PLACE AN ORDER?
No, you don’t have to create an account. You can simply check out as a guest. We would, however, recommend setting up an account as you can then access all your information regarding your orders and purchases easily.
WHAT METHODS OF PAYMENT DO YOU ACCEPT ONLINE?
We accept all major debit, credit cards
HOW DO I RETURN A PRODUCT THAT I PURCHASED ONLINE?
HOW MUCH IS DELIVERY?
- Ireland & UK Delivery
- Only €5.99 (including VAT) – Free on Orders over € 40 (including VAT)
HOW LONG WILL IT TAKE TO BE DELIVERED?
We aim to deliver all stocked items in up to 3- 5 working days.
CAN I MAKE CHANGES TO MY ORDER ONCE IT HAS BEEN CONFIRMED?
Unfortunately, once an item has been sent for picking, we are unable to stop the delivery process as orders are picked and packed from multiple warehouse locations. You will have to wait for your product/s to be delivered and then follow our returns procedure.
WHEN WILL PAYMENT BE DEBITED FROM MY ACCOUNT?
As soon as you purchase the product online from ourselves your account will then be automatically debited.
CAN I CANCEL MY ORDER?
You can send us an email and we can check the despatch note. If not despatched then we can cancel the order or you will need to wait for your product to be delivered and then follow our returns procedure.
WILL I GET AN ORDER CONFIRMATION?
Once you purchase your item from us then you will automatically receive an order confirmation email.
CAN I PLACE MY ORDER OVER THE PHONE?
Unfortunately, not at the moment.
WHAT IF MY ITEM IS OUT-OF-STOCK?
We try to ensure that we always stock the full product range, but we are experiencing delays in incoming stock at present. Items that are out of stock will be marked as such, but you can enter your email address on the product page, and we will notify you once it’s available to order again.
HOW CAN I FIND PRODUCTS THAT ARE AVAILABLE?
We have a ‘search by availability’ facility on our websites which selects only those items where we have stock available.
Return Procedure
THE ORDER I RECEIVED IS DAMAGED, WHAT DO I DO?
If the boxes/packages seem damaged, we recommend that you:
- Refuse the delivery and sign the paperwork with ‘Refused due to damage’
- Accept the delivery, notify the delivery person and sign for the goods clearly writing “Damaged” on the delivery paperwork
- Or take a photo of the packing before unwrapping the item(s)
- This way we can identify the reasons for the damage and prevent such incidents in the future.
This way we can identify the reasons for the damage and prevent such incidents in the future.
In all cases, email Customer Service (info@econesteu.com) within 24 hours to report the problem.
WHAT IF THE ORDER IS INCORRECT
If the incorrect item has been delivered, then please email Customer Service info@econesteu.com
