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Retuns & Refunds Form
Apply for a Trade Account and access exclusive pricing, curated collections, trade catalogues and dedicated support.
Apply for an Retuns & Refunds Form
- Returns accepted within 14 days
- Items must be unused and in original condition
- Custom products may not be eligible
- Refunds processed after inspection
Need Help With Your Return?
UK & Ireland Support
Fast Response Times
Dedicated Account Support
Easy Returns Process
Related Policies
Useful information and policies relating to returns, refunds, privacy and account services.
How do I request a return or refund?
Returns should generally be requested within 30 days of receiving your order unless otherwise stated within our Returns & Refunds Policy.
When will I receive my refund?
Approved refunds are typically processed to the original payment method after the returned item has been received and inspected.
What if my order arrives damaged?
Please contact us within 48 hours of delivery and provide photographs of the item and packaging. Our team will investigate and assist with a suitable resolution
Can I exchange a product?
Exchanges may be available depending on stock availability and the condition of the returned item.
Who pays return shipping costs?
Unless an item is faulty, damaged or supplied incorrectly, return shipping costs may be the responsibility of the customer.
How can I contact Econest regarding a return?
You can submit the Returns & Refunds Form or contact our customer support team directly for assistance with return requests.
