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Refund and Returns Policy
At Econest, we believe that every home deserves products that combine style, functionality and timeless design.
On This Page
1. Returns Overview
2. Return Eligibility
3. Non-Returnable Items
4. Return Timeframes
5. Return Process
6. Damaged or Incorrect Items
7. Refund Process
8. Exchanges
9. Trade Orders
10. International Returns
Download Terms & Conditions
PDF File
1. Returns Overview
We want you to be completely satisfied with your purchase. If you are not entirely happy, you may be eligible to return your item in accordance with this policy.
2. Return Eligibility
Returned items must be unused, in original condition and returned within the applicable return
3. Non-Returnable Items
Certain products including customised, special-order and clearance items may not be
4. Return Timeframes
Returns should be initiated within 30 days of receiving your order unless.
5. Return Process
Contact our customer support team with your order number
6. Damaged Or Incorrect Items
Please contact us within 48 hours of delivery if your order arrives damaged or incorrect.
7. Refund Process
Approved refunds will be processed to the original payment method.
8. Exchanges
Exchanges may be offered subject to product availability.
9. Trade Orders
Trade and wholesale returns may be subject to separate terms and conditions.
10. International Returns
Please contact our team if you require assistance with a return.
11. Contact Us
Please contact our team if you require assistance with a return.
Related Policies
Simple & Transparent Returns
We aim to make returns straightforward and hassle-free, providing support throughout the process while ensuring transparency and fairness for every customer.
FAQs
How do I return an item?
To start a return, please contact our customer support team with your order number and details of the item you wish to return.
How long do I have to return an item?
Returns should generally be requested within 30 days of receiving your order unless otherwise stated.
When will I receive my refund?
Approved refunds are typically processed back to the original payment method after the returned item has been received and inspected.
What if my order arrives damaged?
Can I exchange a product?
Exchanges may be available depending on stock availability and the condition of the returned item.
Are any items non-returnable?
Certain customised, clearance, special-order and hygiene-sensitive products may not be eligible for return.
Who pays return shipping costs?
Customers may be responsible for return shipping costs unless the item is faulty,
Do trade orders have different return terms?
Yes. Trade and wholesale orders may be subject to separate return and refund conditions.